FACE TO FACE COURSES

All fees will be paid prior to the commencement of training unless prior arrangements are made with Optimum Training.

Cancellation, Change and Refund Policy
Cancellation and change fees are addressed according to:
a) the notice given by the person making the request, and
b) the course value.

Courses valued at $999 or less

• Cancellation requested 7 or more business days prior to the commencement of the course: Full amount refunded

• Cancellation requested 2 to 6 business days prior to the commencement of the course: 50% refunded

• Cancellation within 2 business days prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded

• Change of date requested 7 or more business days prior to the commencement of the course: No change fee

• Change of date requested 2 to 6 business days prior to commencement of the course: We retain your original payment and charge a $150.00 change fee*

• Change of date requested within 2 business days prior to course commencement: We retain your original payment and charge a $250 change fee**

• Please note that administration fees will still apply for the processing of refund - $25.00 per transaction.

* For courses valued at $125 or less, this change fee is $25
** For courses valued at $125 or less, this change fee is $50

Courses valued at $1000 or greater

• Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded

• Cancellation requested 2 to 6 days prior to commencement of the course: 50% refunded

• Cancellation within 2 business days prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded

• Change of date requested 7 or more days prior to the commencement of the course: No change fee

• Change of date requested 2 to 6 days prior to commencement of the course: We retain your original payment and charge a $150 change fee

• Change of date requested within 2 business days prior to course commencement: We retain your original payment and charge a $250 change fee

• Please note that administration fees will still apply for the processing of refund - $25.00 per transaction.

Supply of Course Prerequisites
Some courses have prerequisites that MUST be supplied prior to attending the course. This will be communicated on the website, in the booking confirmation, and on the phone if you call. In the event a prerequisite is not received by 5:00pm Sydney , NSW Time on the business day prior to the course, the enrolment will be cancelled and entry to the course will be refused. If this occurs, the course fee will not be refunded, nor held in credit.

Unique Student Identifier (USI)

From 1 January 2015 all students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI. The Department of Education and Training regulates the application process for USIs.

The main aim of the USI is to provide students access to a centralised database of their training records. A USI is a code made up of ten numbers and letters. It will look something like this: 3AW88YH9U5.
If you do not have a USI, please click here to create one in a new window (takes about 3 minutes)

Deposits

From time to time, deposits may be required to secure a place on an upcoming course. These deposits are non-refundable.

Late Arrivals

Arriving late to a course affects the learning outcomes of all students. Optimum Training reserves the right to refuse entry to candidates who arrive late to a course.

General

Optimum Training reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Optimum Training reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

E-LEARNING COURSES

All the following terms and conditions apply to any of Optimum Training's courses which are delivered either wholly or in part online.

E-Learning Course-Specific Terms and Conditions
Each e-Learning Course has a variety of Terms and Conditions which must be acknowledged and accepted prior to enrolment. These are provided to the candidate in writing at time of online booking, or discussed verbally in the case of a phone booking. These Terms and Conditions are in addition to all following Terms and Conditions which apply to all e-Learning courses.

A participant may withdraw from a course with Optimum Training at any time. No refund will be issued after login to the e-Learning system or once face to face training has commenced.

Blended Courses - e-Learning and Face-To-Face
Applicability: This section relates to all e-Learning courses which require the completion of online training and assessment prior to assigned face-to-face training day/s.

Upon selection of your course, it is the responsibility of the participant to ensure they are aware of the due dates of the required assessment. Achieving a competent result for online assessment components prior to attending face-to-face training components is mandatory. Where a participant has not reached a competent result prior to attending face-to-face training, the participant will not be permitted to participate. In this case, the course fee is forfeited and a rebooking fee will apply.

Supply of Course Prerequisites
Some courses have prerequisites that MUST be supplied prior to attending the course. This will be communicated on the website, in the booking confirmation, and on the phone if you call. In the event a prerequisite is not received by 5:00pm Sydney, NSW, Time Zone, on the business day prior to the course, the enrolment will be cancelled and entry to the course will be refused. If this occurs, the course fee will not be refunded, nor held in credit.

Minimum System Requirements
Participants are responsible for their own computer/device technology and Internet service.
Optimum Training is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the Optimum Trainings e-Learning system.
You are responsible for all connection, access or data fees, and for installing, maintaining, and operating your own equipment. Optimum Training makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.

Refunds
Optimum Training is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. Whilst Optimum Training will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:

• changed your mind;

• found it cheaper somewhere else;

• decided you did not like the purchase; or,

• have no use for it.

Refunds will only be provided by Optimum Training where:

• a person has been unable to complete their e-Learning course due to the unavailability of Optimum Trainings e-Learning services; and,

• Optimum Training's, or sub-provider has failed to maintain services.

Refunds will not be granted, for example, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements, or corporate internet access blocks access to Optimum training's e-Learning services.

Terminating Event
Breaching any of these terms and conditions may trigger a terminating event. The outcome of a terminating event may include any or all of the following (depending on the circumstances):

• A formal warning

• Cancellation of enrolment without refund

• Civil prosecution.

Whether a breach is triggers a terminating event is at the discretion of Optimum Training's management.

* NOTE: Placement of an order for services constitutes acceptance of the above terms and conditions.