CHCDIV001
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Nationally Recognised Certificate
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The unit CHCDIV001 – Work with Diverse People – provides individuals with the skills and knowledge required to work respectfully and effectively with people from diverse cultural, social, and linguistic backgrounds. This unit is essential for professionals in fields such as healthcare, community services, education, and customer service, where understanding and supporting diversity is crucial to delivering inclusive and respectful services.
Throughout the course, participants will learn how to recognise and respect individual differences, including culture, ethnicity, religion, gender, age, and disability. The training covers strategies for effective communication with people from diverse backgrounds, avoiding bias, and promoting inclusive practices within the workplace. Participants will also explore the impact of cultural awareness on relationships and how to resolve misunderstandings or conflicts that may arise in diverse environments.
This unit is ideal for workers, carers, and professionals who engage with a wide range of clients, colleagues, or community members and want to enhance their cultural competence and interpersonal skills.
Upon completing CHCDIV001, participants will be equipped to work confidently and respectfully with diverse people, fostering an inclusive and supportive environment. This training helps promote equity, cultural sensitivity, and respect for all individuals, making it an invaluable asset for those working in today’s multicultural settings.
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CHCDIV001 - Work with diverse people
To view full unit details please visit www.training.gov.au
This Course is 100% Online.
An individual undertaking this course with Optimum Training Pty Ltd will need to demonstrate the following to be eligible for entry:
Verbal and written English language skills to complete the scenarios and an incident report.
Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component.
Participants must have significant communication skills, be able to read and understand forms and the ability to record details accurately of an incident.
It is expected students may complete the course within 5-6 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.
Students completing fully online are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.
Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.
No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.
All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.
Performance tasks & scenarios
• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component
• Documentation: Complete an Incident Report form
Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909
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