HLTOUT010 Communicate in Complex Situations to Support Health Care
HLTOUT010 Communicate in Complex Situations to Support Health Care
Course Description
Training and assessment delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909
Embark on an exciting journey into the pre-hospital care industry with our engaging course designed for both school leavers and mature-aged students. Dive into the art of effective communication, mastering interactions with patients, colleagues, and health providers in various high-stakes situations. This course is your gateway to a rewarding career, offering a solid foundation and pathways to further education in the dynamic world of pre-hospital care.
Units Delivered
The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.
HLTOUT010 Communicate in complex situations to support health care
To view full unit details please visit www.training.gov.au
Course Delivery
This course is delivered 100% online.
About this course
Course Duration
Self-Paced - It is expected students may complete the course within 7-8 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.
Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.
Entry Requirements
Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment.
The following additional requirements will apply:
Students are required to upload four (4) videos of themselves demonstrating their communication skills by briefly explaining how they would respond to complex communications scenarios provided
Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.
Certificate Renewal Requirements
No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.
Learner Right, Responsibilities & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities, including complaints and appeals.
Assessment Activities
Performance tasks & scenarios
• Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.
Simulated Scenario 1 - Aggressive Patient
Simulated Scenario 2 - Patient with Disabilities
Simulated Scenario 3 - Mental Health Concern
Simulated Scenario 4 - Upset Family Member
Documentation
Complete one (1) incident report form
Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.
Core Skill Requirements
Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.
| Learning | I can follow safety advice and learn what to do in emergencies or unfamiliar situations. |
| Reading | I can read and follow simple instructions on safety signs, labels, or emergency guides to help manage the situation. |
| Writing | I can write short notes or fill in checklists about safety equipment. |
| Oral Communication | I can speak clearly and listen carefully when giving or receiving emergency information. |
| Numeracy | I can read gauges, monitor the operating time of equipment, and interpret basic measurements. |
